Terms & Conditions
Equipoise AI · Last updated 17 August 2026
1. Who we are
Equipoise AI (the “Platform”) is operated by Equipoise Earth Ltd, a company registered in England and Wales with registration number 14300979, whose registered office is at 1 Station Court, Station Approach, Wickford SS11 7AT (“Equipoise”, “we”, “us”). You can contact us at support@equipoise.earth.
2. These terms
These terms govern your use of the Platform. By creating an account or using the Platform you agree to them on behalf of yourself and, where you act for an organisation, on behalf of that organisation. If you do not agree, do not use the Platform. Our Privacy Policy explains how we handle personal data and forms part of these terms.
3. The service
The Platform is a supplier engagement service for sustainability: guided pathways and modules, e-learning courses, emissions reporting and target-setting tools, an AI assistant (the Equipoise Co-pilot), a document store (the Second Brain), a community forum, and — where your organisation participates in a buyer programme — consent-based progress sharing with that programme’s sponsor. Access may be provided under a programme arrangement between Equipoise and a sponsoring organisation; where that is the case, the programme terms prevail over these terms to the extent of any conflict.
4. Accounts and organisations
Accounts require a verified work email address; your organisation’s account on the Platform is established from your email domain, and colleagues signing up with the same domain join it. You are responsible for keeping your credentials secure and for activity under your account, and you must tell us promptly at support@equipoise.earth if you believe your account has been compromised. The first user from a domain becomes the organisation’s Lead, with additional controls (including data-sharing consent and deletion requests).
5. Acceptable use
You must not: misuse or attempt to circumvent the Platform’s security or usage limits; access or attempt to access another organisation’s data; upload content that is unlawful, infringing, malicious or that you lack the rights to upload; use the community to harass, spam or mislead; or use the Platform to build a competing product. We may apply reasonable usage limits (for example on uploads, AI usage and posting) to keep the service fair and available for everyone.
6. Your content and data
Your organisation retains ownership of everything it uploads or creates on the Platform — documents, emissions reports, targets and posts (“Customer Content”). You grant us the licence needed to host, process, display and transmit Customer Content solely to operate and support the Platform. Nothing from your Second Brain is ever shared with other organisations; standardised emissions and target data are shared with a buyer programme only where your organisation has consented, and consent can be withdrawn at any time in Settings. Your Org Lead can export your organisation’s data and request deletion at any time.
7. AI features
The Equipoise Co-pilot and related AI features generate content automatically, grounded where possible in your own documents and our reference materials. AI output can be incomplete or incorrect, and is provided for information only: it is not legal, financial, accounting or engineering advice, and you should verify figures and claims before relying on them — including in any regulatory or commercial submission. Prompts and documents are processed by our AI providers under commercial terms that prohibit training on your data.
8. Third-party tools
Some modules link out to tools operated by third parties (for example carbon calculators, planning and stakeholder-mapping tools). Those tools are governed by their own terms and privacy policies; we are not responsible for them, and a link-out is not an endorsement of everything they do.
9. Our intellectual property
The Platform, its software, design, course content and reference materials belong to Equipoise or its licensors. We grant your organisation a non-exclusive, non-transferable right to use them through the Platform for its internal sustainability work while it has access. Certificates record course results and may be shared as records of achievement.
10. Availability and changes
We work to keep the Platform available and secure, but it is provided “as is” and we do not guarantee uninterrupted or error-free operation. We may improve, change or withdraw features, and may suspend access for maintenance, security or misuse. We may update these terms; material changes will be notified on the Platform, and continued use after a change constitutes acceptance.
11. Fees
Where your access is funded under a programme arrangement, the Platform is provided to your organisation at no direct charge. Any future charges would be introduced with reasonable advance notice and would never apply retrospectively.
12. Suspension and termination
We may suspend or terminate access for material breach of these terms, for security reasons, or when a programme arrangement ends. Your organisation may stop using the Platform at any time and may request deletion of its data (section 6). Sections that by their nature should survive termination — including sections 6, 9, 13 and 14 — survive it.
13. Liability
Nothing in these terms excludes or limits liability that cannot be excluded or limited under the law of England and Wales, including liability for death or personal injury caused by negligence, or for fraud. Subject to that: we are not liable for indirect or consequential loss, loss of profits, revenue, data or goodwill; and our total aggregate liability to your organisation arising out of or in connection with the Platform is limited to the greater of the amounts paid by your organisation for the Platform in the twelve months before the claim and £1,000.
14. General
These terms (with the Privacy Policy and any applicable programme terms) are the entire agreement between us regarding the Platform. If any provision is found unenforceable, the rest remain in force. A failure to enforce a right is not a waiver of it. You may not assign these terms without our written consent. These terms are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.